Return and refund policy:

Due to the nature of our lashes & beauty products we cannot accept returns or exchange products unless they have been damaged in transit.

Please Note:

Our pigment are 3 gram jars which contain 1.5g product. It is normal due to the settling of the product for the product to look less.

All our lashes are hand made and we cannot guarantee two symmetrical pairs due to assignment of individual hairs. However, our lashes go through a quality check before being sent out to customers - thus all lashes will be true to picture and style.

Damaged products:

If the product arrived may be considered defective, please email us at customerservice@eyeroniclashes.com with your name, order number and pictures of the damaged product. If deemed damaged you will be fully refunded for damaged products. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@eyeronic.com.