Where are you based?
Are your pigments safe for sensitive eyes?
Yes, we have been testing them on ourselves and those around us for months. However, if irritation occurs please discontinue use.
What primer do you recommend for pigments?
We are currently in the midst of making our own, however NYX, Mac Paintpot and anything that is tacky will be fine.
Are your lashes cruelty free?
Yes, our lashes are made from 100% 3D Silk and synthetic fibres.
We are also vegan. :) (We have no new stock, it is all clearance)
Will you be doing lashes again?
Yes, sometime near in the future.
Do we take returns or give refunds?
No, we do not take returns due to hygiene reasons. Unless your product has been damaged in transit. If that is the case — please contact us: firstname.lastname@example.org
If you have made an accidental order, please email us within 24 hours of your order — to see if we can cancel it for you.
Do we send PR packages or have promoting ambassadors?
We have a very selective list of whom we sound our PR packages.
How long do orders take to arrive?
Upon receiving your order confirmation email notification, your order can take between 1 – 3 business days to process and ship. (UK) Please allow up to 5 working days for your product to arrive.
For international shipping it can take between 5-8 business days for your order to arrive.
Please note that we only offer a tracked and signed delivery option to ensure your product reaches you safely. Please allow up to 10 working days for your product to arrive.
Please note: We do not have any control over how long courier services take.
Do you ship world wide?
Yes, we do. (Shipping charges apply for orders under £40)
International Shipping Tracked & Signed: £7.99